Imagine the following scenario. Your development team is tasked with creating a touch screen interface for a computerized order-taking kiosk at El Gato Loco, a chain of fast food Me...

Senior managers don't take content seriously because people who write content don't come across as being serious. If content professionals want more respect, they need to present content as a sci...

Web-based applications, like all software systems, are obviously intended for people to use. Not so obvious is that users may not be the single most important factor in the application design e...

Luke Wroblewski shares a discussion on the ambiguous role of the designer: Client: “Performance me...

When any new technology undergoes fast and widespread adoption, there’s always an opportunity for unintended misuse. So it’s no surprise that the World Wide Web has seen its fair shar...

It's a given that we at Cooper—and most of you reading this article—believe design is the right tool for translating market needs into tangible product specifications. The peo...

Have you ever had that sinking feeling when you realize—just a split second too late—that you shouldn’t have clicked “Okay” in the “Are you sure you want to...